Our commitment to care for the community
While the impacts of COVID-19 are continually evolving, our focus continues to be on helping our community to honour and celebrate life. We are working with the latest advice from the Victorian Government to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
This page has important information to help you understand how the changing restrictions will affect our services. This includes the lockdown restrictions currently in place, with ongoing easing of these restrictions subject to government targets being reached.
Our locations remain open and we are observing restrictions to keep our locations as safe as possible for our community to honour and celebrate life.
We encourage our community to continue to adhere to all current Victorian Government directives.
Am I permitted to visit a cemetery?
You may visit our
locations to attend a funeral or confirmed appointment, but restrictions apply. For more information,
please see 'Are there any restrictions for funeral gatherings?' below.
As of 11:59 pm on Friday 17 September, you may visit our locations to purchase takeaway food or to exercise if you live within 10km of our sites, or to visit the resting place of a loved one on compassionate grounds (see 'Can I visit a grave or memorial site?'). You may also attend our locations to meet with others for a picnic or other outdoor social activity, but please note that the number of people permitted in your gathering is subject to vaccination status. For more information, see 'Are outdoor social gatherings permitted?' below.
We understand that this may be a difficult time for many. We have a shared responsibility to comply with government public health measures to help slow the spread of COVID-19 and continue to adapt our services to help keep our community safe.
We are open to support you
Our thoughts are with our community and with those who are experiencing the pain of loss during such a difficult time, when physical connection to others and presence in honouring loved ones has been difficult and restricted.
We are committed to providing light for all Victorians throughout this time, and will continue to adapt our services to help families honour and celebrate the life of loved ones.
In addition to observing social distancing measures, we have also increased sanitation on our sites to keep our locations as safe as possible for our community.
Are there any restrictions for funeral gatherings?
Indoor and outdoor funeral gatherings are capped at 10 people, not including support personnel or infants under 12 months.
We are continuing to keep funeral directors who work with us updated. They can guide you on options and arrangements, and discuss video streaming and recording options for those who are unable to attend on the day.
If you have any questions, please contact us.
Are visitors required to sign in using a QR code?
Yes, all visitors must sign in. As an important way to facilitate contact tracing, and to allow us to accommodate maximum numbers across our spaces, we have implemented mandatory sign-in using QR codes for customers. This means that when coming on-site to our café, florist or for any event or appointment, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code with their phone camera and provide their name and phone number.
In line with government directives, we are required to maintain contact information of all attendees at indoor and outdoor funeral related gatherings, including visits to functions, Café Vita et flores and Honouring Life Services.
The purpose of collecting contact information is to assist the Department of Health (DH) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our sites. Collected information will be provided to DH only for the above use if required on their request, under the powers granted to them to perform contact tracing. Our community may be reassured that they are only to give their first name and a contact phone number, and that the records will be destroyed after 28 days.
Will I have to wear a face covering or mask?
Masks are required both indoors and outdoors. Community members are reminded to ensure they carry a mask with them at all times
For specific directives on face covering use, including exceptions, please refer to the Victorian Government website.
Are outdoor social gatherings permitted?
As of 11:59 pm on Friday 17 September, you may join one other person on our sites for outdoor social gathering, including a picnic, regardless of your vaccination status. Up to five fully-vaccinated adults plus dependents, from a maximum of two households are also able to gather outdoors for social interaction.
For more information on this or any other lockdown directives, please refer to the Victorian Government website.
Can I visit a grave or memorial site?
You may currently visit a grave on compassionate grounds (e.g. honouring a significant date such as the date of passing, a special anniversary, birthday). You may visit with a person that permanently resides in your household and any dependents, or one other person.
Can I visit SMCT for an appointment?
If you need to speak to one of our customer care consultants, appointments can be conducted by phone and email. Face-to-face appointments will be available for special circumstances only at this time - please call our customer care team on (03) 8558 8278 for more information.
All face-to-face consultations are subject to a maximum of two people attending each appointment. All visitors will need to wear a face mask and observe social distancing by maintaining a minimum of 1.5 metre person-to-person spacing.
As an added precaution, we have introduced temperature checks for anyone coming to appointments in our Customer Service areas.
If you wish to arrange an Honouring Life Ceremony or plaque installation, please call us to discuss appointment options.
During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool, submit a records enquiry online or call us on (03) 8558 8278 for assistance.
Can I have a monument or a plaque installed?
In some cases, plaques and monuments may be able to be installed by permitted contractors. We are currently reviewing the latest government directives and will update this page when further information comes to hand.
If you would like to discuss installation of a plaque or monument, please contact us on (03) 8558 8278.
Visiting our café and florist
Café Vita et flores at Springvale Botanical Cemetery will be open for takeaway service only from the hours of 9:00 am to 4:00 pm. Our café at Bunurong Memorial Park will be closed during this time. Strict QR code usage remains mandatory.
Our Springvale Botanical Cemetery florist is available for click-and-collect service at this time. We also offer graveside deliveries and funeral service arrangements, including casket arrangements which can be ordered via phone or online store and delivered across Springvale Botanical Cemetery.
We are here to support you
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families. Please contact our Customer Care Team to discuss any concerns you may have during this time an find out how we can support you.
While our Centre for Care & Wellbeing has temporarily closed its doors, our team continues to provide the community with care and support via email and phone. We are committed to helping all Victorians throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.
Click here to discover online resources, such as our online wellness videos created by our Centre for Care & Wellbeing team to encourage the practice of self-care through these challenging times.