Our commitment to care for the community
While the impacts of COVID-19 are continually evolving, our focus continues to be on honouring and celebrating life. We are working with the latest advice from the Victorian Government to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
This page has important information to help you understand how the current level of restrictions affect our services.
We encourage our community to continue to adhere to all current Victorian Government directives.
We are open to support you
Our thoughts are with our community and with those who are experiencing the pain of loss during such a difficult time, when physical connection to others and presence in honouring loved ones has been difficult and restricted.
We are committed to providing light for all Victorians throughout this dark time, and will continue to adapt our services to help families honour and celebrate the life of loved ones.
Our cemetery locations remain open to our community and we welcome everyone to come on-site to enjoy our beautiful outdoor spaces or to visit our florist or café.
In addition to observing social distancing measures, we have also increased sanitation on our sites to keep our locations as safe as possible for our community.
Can I visit for Mother's Day?
We look forward to welcoming you to our sites to celebrate loved ones over the Mother's Day weekend. For the comfort and safety of all of our guests, we ask that you please adhere to the relevant COVID-19 guidelines outlined below during your visit.
You can find more information about services and opening hours during this time on our Mother's Day Weekend event page.
Are there any restrictions for funeral gatherings?
There is currently no limit on the number of people that can attend funeral gatherings, subject to venue capacity at a density of one person per two-squared meters.
To give our community as many options as possible during this time, we now have outdoor marquees available at Springvale Botanical Cemetery and Bunurong Memorial Park. This will enable families to host outdoor functions with added comfort and shelter from the elements. To learn more about how we can accommodate gatherings of different sizes, please read our maximum occupancy information.
We are continuing to keep Funeral Directors that work with us updated. They can guide you on options and arrangements, and discuss video streaming and recording options for those who are unable to attend on the day.
If you have any questions, please contact us.
Are visitors required to sign in using a QR code?
Yes. As an important way to facilitate contact tracing, and to allow us to accommodate maximum numbers across our spaces, we have implemented mandatory sign-in using QR codes for customers. This means that when coming on-site to our café, florist or for any event or appointment, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code with their phone camera and provide their name and phone number.
In line with government directives, we are required to maintain contact information of all attendees at indoor and outdoor funeral related gatherings, including visits to functions, Café Vita et Flores and Final Farewell Ceremonies.
The purpose of collecting contact information is to assist the Department of Health & Human Services (DHHS) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our Cemetery/Memorial Park. Collected information will be provided to DHHS only for the above use if required on their request, under the powers granted to them to perform contact tracing. Our community may be reassured that they are only to give their first name and a contact phone number, and that the records will be destroyed after 28 days.
Will I have to wear a face covering or mask?
Masks are required when you are unable to safely socially distance at the recommended 1.5 metres. As always, please be sure to have a mask with you at all times to be prepared for changing conditions. For specific directives on face covering use including exceptions please refer to the Victorian Government.
Are outdoor social gatherings permitted?
Yes, outdoor social gatherings are permitted with a maximum of 200 persons (from any number of households).
All visitors must observe government COVID guidelines around social distancing and mask wearing, if required.
Can I visit a grave or memorial site?
You may visit any of our sites for any reason, including for the purpose of visiting the resting place of loved ones.
Can I visit SMCT for an appointment?
If you need to arrange a funeral, our customer service team can guide you through options at this time. Appointments are conducted by phone and email where possible, and in some cases at our on-site Customer Service Centre.
All visitors need to have a face mask with them and observe social distancing by maintaining a minimum of 1.5 metre person-to-person spacing.
As an added precaution, we have introduced temperature checks for anyone coming to appointments in our Customer Service areas.
If you wish to arrange a Final Farewell Ceremony or plaque installation, please call us to discuss appointment options.
During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool, submit a records enquiry online or call us on (03) 8558 8278 for assistance.
Can I have a monument or a plaque installed?
Plaques and monuments may be installed, subject to new requirements.
Monumental masons will be asked to provide notification prior to arriving, follow remote sign-in procedures and comply with COVIDSafe Plan regulations - details have been shared directly with registered monumental masons. If you have any questions or would like another copy of the requirements, please contact email@example.com.
Visiting our café and florist:
Our on-site café at Springvale Botanical Cemetery and Bunurong Memorial Park are now open to the public for seated service, subject to distancing requirements and capacity limits.
Our florist is also open to the public for in-store customers but continues to offer an immediate contactless ‘call and collect’ service from 9 am to 5 pm each day for those that prefer this option. Graveside delivery bouquets and funeral service arrangements, including casket arrangements, can also be ordered via phone or our online store and delivered across Springvale Botanical Cemetery and Bunurong Memorial Park.
Please view our café and florist pages for hours and more information.
We are here to support you:
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families this year. Please contact our Customer Care Team to discuss any concerns you may have during this time an find out how we can support you.
While our Centre for Care & Wellbeing has temporarily closed its doors, we are slowly re-commencing outdoor activities, and our team is continuing to provide the community with care and support via email and phone. We are committed to helping all Victorians throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.
Click here to discover our online wellness videos created by our Centre for Care & Wellbeing team to encourage the practice of self-care through these challenging times.